Thursday, August 24, 2006

Garmin: one month on, nothing from customer service

It's a month now since I discovered my Garmin eTrex GPS was giving me incorrect positions. Which, to a professional yacht skipper responsible for the lives of other people's kids is a distinct disadvantage in a piece of expensive kit. Several unanswered phone calls and two emails to Garmin UK customer services later, still nothing. We have just bought a new fixed GPS for the boat, not a Garmin and I went out of my way to make sure it wasn't. One lost sale. And will I be telling every one of the many many sailors I meet about my inaccurate eTrex and bobbins customer service? Bet your ass.

If bird flu has wiped out Garmin UK's customer services, apologies. Otherwise, this yachtmaster's advice is don't give them the dirt from under your fingernails, far less any of your money.

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